Refund policy
How to raise payment issues for paid Artivale access.
Version 1.1 · 2026-10-06
Service operator
- Legal name
- Sole proprietor Egor Bykov
- Address
- 35 Mashtotsi Street, Arinj, Armenia
- Country of registration
- Armenia
- Contact email
- hello@artivale.one
1. Scope
This policy applies to paid Artivale software access, not sales to your customers. For purchases sold by Paddle, Paddle Buyer Terms and Paddle Refund Policy apply: https://www.paddle.com/legal/buyer-terms and https://www.paddle.com/legal/refund-policy. Mandatory consumer rights, including applicable withdrawal rights and remedies for faulty or misdescribed services, remain unaffected. Artivale does not offer an additional unconditional money-back period unless expressly included in your purchase terms.
2. Reasons to contact us
Contact the operator about duplicate or erroneous charges, missing paid access or a material mismatch with the purchased service description. The operator investigates and offers the remedy required by law, including a refund when due. This policy does not remove a consumer’s statutory right to withdraw from a distance contract.
3. Requesting a refund
For a Paddle purchase, request a refund or payment assistance at https://paddle.net. You can also contact the Artivale operator below about access or product issues; agreed payment refunds are processed through Paddle. Include your account email, payment date, amount and transaction reference or receipt. Never send a full card number, CVV, password or login token.
4. Amount and timing
Eligibility, refund amounts and timing are governed by applicable law, Paddle’s purchase terms and any additional rights expressly agreed at purchase. Paddle may need to approve a refund; a submitted or pending request is not confirmation. Refunds normally return to the original payment method; bank processing times vary. When a refund of subscription charges is approved, including a partial refund, Artivale disables paid access for that subscription and requests its cancellation. A refund solely of tax does not disable access. Mandatory rights are not reduced by this access rule.
5. Cancelling future payments
Cancel automatic renewal in Settings → Billing. Cancellation stops the next renewal and keeps access until the paid period ends; it does not by itself refund an existing charge. A cancellation reason or comment is optional. If you cannot access your account, contact Artivale or use https://paddle.net for purchase assistance.